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Frequently Asked Questions
1. Shipping & Delivery
How long does it take for delivery?
When you order from our website, we ensure that the order gets processed within 24 hours and gets delivered within 15 business days.
How much do I have to pay for delivery?
We provide free delivery pan-India. However for orders below Rs. 399, shipping charges of Rs. 50/- are applicable and order above Rs.399, free home delivery. Cash on delivery charges is Rs.50 flat on any cash on delivery order.
For furniture and lighting products we charge shipping on each product purchased. The shipping cost is based on the selling price at WhiteMango.in and will not change on application of discount coupons.
How can I track my order?
Your order status is updated to you via emails at every step. You can login to your WhiteMango Account and check the order status. If you are having trouble reading or receiving the emails or if you haven't received any updates, please get in touch with our Customer Care. Give us a call on (+91)-011-43035001 (Monday to Friday 10 AM - 5 PM) or drop us an email at care@WhiteMango.in. An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the courier/delivery service provider to be aware of exact transit location. The order status would provide detailed information on your package.
Will I have to sign for my delivery?
Yes, you will be asked to sign a delivery form, in which you confirm that the product(s) was delivered in the correct condition (without obvious defects or damage).
What if I am not home when my package arrives?
Our shipping partner will leave a notice at your address notifying you of an alternative delivery or pick-up arrangement.
My items haven't arrived yet. What can I do?,
All orders placed on WhiteMango.in are fulfilled by Quality Delivery Service Providers and are shipped through Express mode. This means the shipments generally take around 1 to 3 days to reach you from the time of dispatch. However, in case of bulk orders or certain products which require surface shipping, it can take upto 15 days. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care immediately. Give us a call on (+91)-011-43035001 (Monday to Friday 10 AM - 5 PM) or drop us an email at email@example.com.
An email is sent to you after the order is shipped that contains the tracking number and the Delivery service provider. Type the tracking number in the tracking section on the website of the Delivery service provider and you shall be able to track the exact transit location of your order package. The order status would provide detailed information on your package.
If, for any reason, our shipping partner cannot reach you, we will provide you with the instructions to collect the product(s) directly from our shipping partner. In these situations, WhiteMango.in reserves the right to cancel the sale contract, in which case, we will fully refund you the amount.
How do I change my shipping address after my order has been placed?
We strongly recommend that you provide us a correct Shipping Address. However, in case you have to change the Shipping Address then please give us a call on (+91)-011-43035001 (Monday to Friday 10 AM - 5 PM). In case the order is already shipped and cannot be rerouted to new Shipping Address then WhiteMango.in reserves the right to cancel the sale contract, in which case, two-way shipping charges will be borne by the customer. In case the order is already shipped and our Shipping Partner agrees to reroute to new Shipping Address then WhiteMango.in reserves the right to pass the charges of such extra shipment to the customer.
2. Returns and Cancellations
Can I cancel an order?
Cancellations on categories (other than furniture and lighting) are allowed only till the item is shipped from our warehouse. Please contact our customer care to assist with you the same.
No cancellations are allowed on Furniture and Lighting categories once the order is placed. In case of any exception, at sole discretion of WhiteMango.in, two-way shipping charges will be borne by the customer.
How do I initiate a return process?
Please login to your WhiteMango Account and initiate a return request. WhiteMango Service Representative will get in touch with you for discussing your issue and advise you on the request return. You can alternatively contact our Customer Care team to initiate the return process. You can also email to returns@WhiteMango.in or calling us at (+91)-011-43035001 (Monday to Friday 10 AM - 5 PM). Click here to read our Returns Policy.
Please do not return products without first speaking to a representative at WhiteMango.in. Products returned without our knowledge will be returned to the customer, and we will not be able to process a refund.
What is the return notice period?
WhiteMango.in has Customer Protection Program. We will gladly accept back any unused product in its original packing within 10 days of you receiving your product as covered in the policy. Look for the sign of ‘Returnable’ on the product detail page.
Returns for Furniture, Lighting and other certain category will be accepted only for Damaged/ Defective products. You will need to inform us of any damage/ defects within 48 hours of delivery of the product, in order to receive the replacement.
Are there any conditions placed on returning a product?
The returned product should be in the original packaging, and in the same condition as you received the product. Every product and package is labelled with a serial number. This serial number must be readable and un-tampered on return.
Returns for Furniture and Lighting category will be accepted only for Damaged/ Defective products. You will need to inform us of any damages/ defects within 48 hours of delivery of the product, in order to receive the replacement.
How do I return a product to WhiteMango.in?
To return a product as per our return policy, please log in to your WhiteMango Account and place a return request. You can also either by sending an email to returns@WhiteMango.in or calling us at (+91)-011-47503073 (Monday to Friday 10 AM - 5 PM). Once a return request is authorized and approved from our end, please ship the product, in a transit worthy packaging, safely to the address provided by us in the confirmation email.
Kindly ensure that you use a trackable shipping method (e.g. Gati). Shipping cost for all approved reverse pick up cases will be reimbursed to the tune of 10% of selling price or the actual cost, whichever is lower. Reimbursement will be in the form of a gift voucher which can be redeemed during your future purchases with us anytime within 30 days. Please note that in certain locations, we offer a free reverse pickup facility as well. Kindly get in touch with our Customer Care team for further assistance.
For all return shipments, please send an email to returns@WhiteMango.in with your order details and the tracking ID.
Please do not return any product without first speaking to a representative at WhiteMango.in. Products returned without our knowledge will be returned to the customer, and we will not be able to process the request.
What if the packaging of the product is damaged upon delivery?
If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our Customer Care team. We will offer a full refund, or send a replacement product, depending on your preference and product availability.
What if the product has missing parts or defects?
If you received your product with missing parts, defects or accessories, immediately notify our Customer Care team. A replacement will be sent over to you as soon as possible. You will need to inform us of any missing parts/ defects within 48 hours of delivery of the product, in order to receive the replacement.
Can I return a product that is found to be faulty upon use?
Some WhiteMango.in products have an additional warranty period offered by the manufacturer. If after using such a product, you identify any flaw or manufacturing defect, please check the manufacturer's warranty document shipped with the product and contact them directly (Call Centres/ accredited Technical Assistance centres).
If you are unable to contact the manufacturer, please get in touch with our Customer Care representative. We will be happy to get in touch with the manufacturer on your behalf and facilitate a resolution. (This only applies in cases where the manufacturer provides such a warranty)
How long does it take to receive a refund?
We will process your refund within 7 business days of receiving the returned product in its original packaging. The refunds period includes time taken to complete the refunds process by WhiteMango.in, but excludes any delays on part of banks/ card issuers, or shipment time in case of cheque refunds.
How will I receive the refund?
All refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card.
Refunds for cash payments will be issued either through an account payee cheque in the customer's name (as given in "billing name" at time of purchase), or an online transfer via NEFT to customer's bank account.
3. Brands & Stock
Can I place an item on hold for purchase at a later date?
We provide you with the opportunity to create your own wishlist where you can select product(s) for further purchase.
When can I expect new product(s) to be listed on your website?
We are constantly updating our product range so we invite you to visit our website frequently.
Do you offer a warranty on your product(s)?
Products are typically guaranteed by suppliers with a warranty. Please keep receipt of your purchase for warranty claims.
How can I provide feedback about a product?
We at WhiteMango.in take your feedback very seriously. Do write to us at firstname.lastname@example.org and we will make sure that we implement your suggestions and feedback going forward. You can also find section specifically designed for reviews on each product page.
Is there somewhere I can go to view the product prior to purchasing?
Unfortunately, we do not have a retail store and, for safety reasons, we cannot allow customers in our warehouse. If you have any questions regarding the product(s), please do not hesitate to call our customer service centre on (+91)-011-43035001 (Monday to Friday 10 AM - 5 PM)
I need personal assistance with my order. Who can I contact?
Our customer service centre is happy to assist you with your order on (+91)-011-43035001 (Monday to Friday 10 AM – 5 PM)
How do I start a new account?
Please click on 'My Account' or Login/Signup Button which is located on the top row of the website. You will then be prompted to a new page where you can fill in your details as requested before clicking 'Submit'. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.
How do I update my details on my account?
Please click on the 'My Account' tab on the top left hand side of the page. You will then be prompted to enter your account details. Scroll down to find your account information; click on 'Profile' to update your details and 'Save' once you are finished to save these changes.
I am having problems ordering through your website. What can I do?
Our website is best supported by most of the internet browsers such as Internet Explorer, Google Chrome, Opera, Mozilla Firefox etc. Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, please do not hesitate to call our customer service centre on (+91)-011-43035001 (Monday to Friday 10 AM - 5 PM).
What are cookies? Do I need to enable cookies in my browser?
They are the name of small amounts of data that are sent from a website to your browser and stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled' (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers.
Cookies need to be enabled on your browser to allow you to add product(s) to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information. You can log out by clicking the 'Logout' link in the top right hand corner of the page.
What payment types do you accept?
We support the following payment options: Cash On Delivery (COD), Credit card, Debit card, Cheque/NEFT and Net Banking
How does Cash on Delivery (COD) work?
We provide you the facility of making cash payments at time of delivery of the confirmed order. The payment will be required to be made to the delivery boy at time of receiving the product. Please ensure that the product packaging has not been tampered with, before making the payment and receiving the order. Kindly note that you will need to make the payment before opening the product packaging.
How do I pay for my order through Cheque/NEFT?
You can also pay for your order by Depositing a Check or Cash or NEFT to the our Bank account. After placing the order, you will receive an Email with our Complete Bank account details. Once we receive your order amount, we will start processing your order.
Do I have to pay any charges for availing Cash on Delivery (COD) service?
Yes, for each transaction we charge a nominal non-refundable processing fee which is Rs. 50.
Is it safe to use my credit card on your site?
We strive to ensure that every credit card transaction occurs within a secure environment. WhiteMango.in payment system has a 128-bit SSL security encryption certification. You can see the transaction is secure if a key lock is visible in the bottom right corner of your web browser. We do not retain your credit card information at any time during your order completion rather, it is submitted directly to our banks through Payment Gateway of PayU and Citrus. You can rest assured that your credit card or bank account information will be secured.
My credit card details are not being accepted. What's wrong?
Please check with your bank or financial institution to rule out errors on their behalf. If problems persist, please do not hesitate to call our customer service centre on (+91) 011 43035001 (Monday to Friday 10 AM - 5 PM).
My computer froze while processing payment. How will I know that my payment went through successfully?
All successful transactions will receive a confirmation email. If you have not received confirmation via email, please try placing your order again. Alternatively, please do not hesitate to call our customer service centre on (+91) 011 43035001 (Monday to Friday 10 AM - 5 PM).
Do your prices include Taxes?
All prices include taxes.
7. Privacy & Security
How do I know if WhiteMango.in is a safe online shop?
Do you keep my credit card details?
We do not store your credit card details.
Will my information be sold to third parties?
8. About the Company
How can I learn more about WhiteMango.in?
WhiteMango.in is India's only Modern and ethnic lifestyle store. WhiteMango.in provides online shopping platform for exclusive home furniture; furnishing and home décor, with the widest range of products. WhiteMango.in also offers offline bulk sales for corporate & promotional merchandise.
We have also arranged a team of experts in different industries to give you a place to turn to for the latest trends, unique pieces, conceptual products and different styles.
How can I contact you?
Phone: (+91) 011 43035001 (Monday to Friday 10 AM – 5 PM) Email: care@WhiteMango.in
Where is WhiteMango.in located?
Our Address is
Startedge Ventures India Pvt. Ltd.
101-C, Third Floor, Kundan Plaza
Hari Nagar, Ashram
New Delhi 110014